24/7 Customer Support
Learn more about customer support and why it's hard to discover a web hosting provider which can offer top-class support.
The accessibility to the customer and technical support that a shared hosting company provides can tell you a lot for the services that they offer as well. In case you're allowed to use only emails and tickets, you have most likely come across a reseller not the actual hosting provider. When this is the case, you'll probably have to wait for a few days to have a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the true website hosting company for further assistance. When the supplier offers you various options for communication with quick response time which are available at any moment, they are most likely the top provider, not only a reseller. Which means that you'll enjoy prompt assistance and high quality support since they will have immediate access to the servers where your account is. Regardless of the issue - technical or sales, it's always much better to be able to get hold of your website hosting company directly using your favourite method of communication.
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24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance promptly, so our
shared hosting services come with 24/7 technical support and various means of communication. If you don't have an account yet, you can easily phone us or come on our live chat and talk to a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up buying a service that you cannot use. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs additional investigation. In contrast to the majority of providers out there, we respond to all tickets within the hour, so you will not have to wait for a whole day. Our support services are available day and night, even during official holidays.
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24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you obtain a
semi-dedicated server account from our company since we have phone and live chat support for billing, pre-sales and general queries. Our agents can assist you to pick the ideal package or give you details about our servers, in order to confirm if the system requirements for your web sites are met. In case you are a current customer, you also have the option to get in touch with us through email or via our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We warrant that when you use any of these 2 methods of contact, you'll receive a reply within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other suppliers, even big ones, you will be able to compare the response time due to the fact that it usually takes a full day for them to address a ticket.
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24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server through us, you'll be able to get in touch with us 24/7 for any server-related issue or forany issues or questions with regard to the pre-installed software the server comes with. If you have not purchased a
virtual private server plan yet, you're able to learn much more about our services by giving us a telephone call or by using our live chat service. For more technical issues, you can send an e-mail or open a ticket from your billing Control Panel and you will get support within no more than an hour regardless of the time of the day, even on holidays and weekends. The actual reply time in most cases does not exceed 30 mins. In case you're looking for assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade that you can add to every single VPS package and our admins will assist you with any set up or troubleshooting issue you could have encountered.
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24/7 Customer Support in Dedicated Web Hosting
With a one-hour max reply time warranty, you will benefit from extremely fast support when you acquire a
dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore when you open a ticket through your billing account or you send an email message about any issue with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs longer time to be solved or when it should be given to our admins, as it's easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent through our chat service. If you add the Managed Services upgrade to your server plan, our admins will also support you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.