If you have ordered a hosting package and you’ve got certain queries related to a specific feature/function, or in case you have faced a certain problem and you require assistance, you should be able to contact the respective tech support team. All hosting companies use a ticketing system irrespective of whether they provide other means of contacting them along with it or not, because the very best way to solve an issue most often is to open a ticket. This type of correspondence makes the replies sent by both sides simple to follow and allows the technical support engineers to escalate the case if, for example, an admin needs to get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll need to use no less than two separate accounts to touch base with the client support staff and to actually manage the hosting space. Non-stop switching from one account to another can sometimes be a headache, not to mention the fact that it takes quite a bit of time for the majority of web hosting companies to answer the tickets themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with many other hosting companies, the support ticket system that we’re using with our Linux shared packages is included in the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to memorize several sign-in credentials, as you will be able to manage both your tickets and the hosting account itself from one place. So, in case you have an inquiry or face a challenge, you can contact our tech support team representatives momentarily. Our system offers a clever search option. This means that even if you’ve sent an enormous number of tickets over the years, you’ll be able to track down the one that you want without difficulties. Furthermore, you can read knowledge base guides to troubleshooting common complications.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more efficient to manage everything from one location, which is why we’ve implemented a ticketing system into the custom-created Hepsia Control Panel, which is offered with each and every semi-dedicated server account. This will allow you to manage the communication with our technical support team together with your web files, so you will not have to memorize an additional log-on name for another interface. You’ll be able to post a new ticket or to track down the status of an old one with no more than a few mouse clicks while you are browsing the files hosted in your account. Furthermore, you can search through older tickets using an intelligent search box or take a look at relevant FAQ articles with solutions to commonly met complications. The integrated ticketing system is closely monitored 24-7 with the maximum response time being only 60 minutes, so there’ll always be somebody to help you out.