You'll find plenty of shared hosting providers available, yet most of them are resellers who have minimal resources, especially in terms of support. One of the ways to distinguish them is the option to reach the company by phone. The level of support that you'll have through this channel of communication will vary depending on the provider - several of them offer dedicated phone support, many others offer general and customer support only because some issues are more time-consuming and it is a lot less difficult to be resolved through a trouble ticket, especially if the situation needs to be escalated. Nonetheless, it is good to find that you could always contact your hosting supplier as there are a lot of small issues that can be taken care of without difficulty and in a very timely manner with a phone call, not mentioning that you will be able to get more details about the services even before you become a customer.
Phone Support in Shared Hosting
All of our shared hosting packages offer phone support 14 hours per day even on official holidays, which means that if you don't have an account yet, you can give us a call and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so you'll be able to contact the number that is nearer to you. In case you're an existing customer, we will assist you timely with all of the general and billing issues and with a number of technical issues to save you time and efforts - we acknowledge the fact that sometimes it's quicker to consult with a live person so as to get things done immediately. Certainly, some matters cannot be resolved on the telephone, so in such a case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
Every time you want more information for the Linux semi-dedicated hosting packages that we provide, you'll be able to call any of the three support lines we have around the globe - in the United States of America, Great Britain and Australia. Thus, you will be able to check in advance whether our solutions are suitable for your sites. In case you are already our customer and you've got a semi-dedicated account, you can get in touch with us on the phone for fourteen hours daily about any billing or common matters. For strictly tech problems you're able to use our ticketing system in order to contact our tech support as someissues simply need additional time to be solved, still we can help you over the phone with quite a few minor technical issues as well, saving you efforts and time.