Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You’ll find almost all the answers to your questions in the intuitive Help Center built into Exellence Hosting’s Site Control Panel. It features an ever–enlarging database with frequently asked questions and comprehensive help articles contributed by our seasoned technical support team.

  • Top quality support service

  • Instructional Video Clips

  • We have compiled a collection of educational video tutorials that visually illustrate how you can address a typical problem connected to your Linux shared packages account. You’ll find the video clips in the Help Center.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 support service and a 60–minute response time guarantee. Our accomplished techs will be at your disposal 24 hours a day to answer your inquiries and to fix any problem that you might possibly face. Simply open a trouble ticket from the Help Center and we will reply quicker than you can say Jack Robinson.