1 hour ticket response
We are devoted to providing a rapid and appropriate answer to every trouble ticket posted by a client. Our skilled client service staff members will review your inquiry and will think of the most effective solution. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average trouble ticket response time has proven to be 20 minutes.
A First–Rate Help Desk Support Service
We’ve got a team of web hosting support engineers who are prepared to answer all your requests anytime you are in need of assistance. Most of our support team members have lots of years of experience in the Linux shared packages realm, which means that you can always count on quick and accurate answers to your questions.
An Easy–to–Navigate Help Section
To help you find a quick hint on how to use a particular service, we have integrated a truly user–friendly Help section in the Site Control Panel. You can search through a vast collection of web hosting account management articles and website administration articles, take a peek at our F.A.Q. section or check our instructional video tutorials.
